Frequently Asked Questions

We provide full-stack managed IT support including network management, help desk support, cybersecurity, cloud migrations, Microsoft 365 administration, and identity & access management (IAM) such as Microsoft Entra ID and Okta.

Our hands-on, in-person support covers Belleville, Swansea, Edwardsville, St. Clair and Madison County, the greater Metro East St. Louis area, and Springfield, IL. Cybersecurity, cloud/Microsoft 365, and identity management are all delivered remotely, so we work with businesses nationwide for those services.

Schedule a free consultation using our online booking link, or reach out directly by phone or email. We'll discuss your current setup and recommend a plan tailored to your business.

Our cybersecurity assessments audit your network, endpoints, and Microsoft 365 environment to identify vulnerabilities, then provide a prioritized action plan to close those gaps.

Yes — practical, plain-language training covering phishing recognition, password/MFA hygiene, and safe data handling, delivered virtually or in person for organizations of any size.

A review of your technical safeguards — access control, audit logging, data integrity, and transmission security — against what the Security Rule actually requires, with a prioritized plan to close whatever gaps we find. This covers the technical half of HIPAA compliance, not policies or administrative safeguards.

Microsoft Entra ID (formerly Azure AD) and Okta are both identity providers used for single sign-on and access management. We handle migrations to, from, and between both platforms, including hybrid and cross-platform identity transitions.

A backup is a copy of your data. A disaster recovery plan is what actually happens next — what gets restored first, how long it takes, who's responsible for what, and whether it's ever been tested. Most businesses have the first and not the second.

Often, yes. Having backups and having a tested, reliable recovery plan are different things — a surprising number of backup systems fail silently or turn out to be incomplete the first time someone actually needs to restore from them.